Having said that, after examining the agreement, I discovered it didn’t mirror the discount rates or system specifics reviewed, including the 500GB of data and extra bargains for pre-authorized payments.
Also, our phone line to the home arrived down inside of a windstorm the other night, as did our neighbors. We do not use a landline any longer, although the cable is in the road and continue to linked on the home conclusion. I prompt that They simply get rid of it wholly. They said as I didn't have an Energetic landline, they would not send a technician out to wash up the wire in the midst of the highway.
@Oleginza Wrote: I identified as Telus CS at 8.55AM Mountain time and they hanged up on me, stating that I have to phone in the course of "typical Office environment several hours". Is this for serious?
00 much more a month. Although my agreement suggests promo selling price is for 2 a long time my Invoice states it is actually a single yr. Just after investing an afternoon right now seeking to get aid, following the 3rd man or woman I spoke they said they can explore it and get in touch with me back again. I did not get a simply call back again with answers. This is totally unacceptable. I regret signing up with Telus and can notify Everybody I realize to in no way sign up with them. From curiosity I known as Shaw and instantly experienced the call answered and the individual I spoke with was very clear and articulate. Feeling trapped in the contract and on the mercy of a large technique that has no enable for its customers.
I had to Speak to CS these days with Chat as well as the Division I need to talk to is simply obtainable by cellphone. The CS on Chat organized a phone back again at an arranged time slot. When that Division termed me later on I obtained everything sorted out.
As for loyalty, there is absolutely no these types of point any longer. Undergoing the identical thing with my Telus property Telus customer service services. I’m carried out with them regularly increasing my arrangement pricing. Heading back again to Shaw when my agreement runs out.
I assume I'm just old, but I recall a time when you could simply call a business, talk with a human devoid of sitting down on keep for hours, and truly get customer service. Thanks Telus for an exquisite customer working experience.
once the agent evaluation my account he mentioned I am unable to offer you a deal or credits such as you have now with the exiting account, so i just gave up and hangup the cellphone.
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Thank you in your consideration to this matter. I sit up for a prompt and satisfactory resolution.
The TELUS team acknowledges that our operate spans numerous Territories and Treaty spots and we've been grateful for the normal Understanding Keepers and Elders that are with us today, those who have long gone just before us along with the youth that inspire us.
Hello @Ben708 we undoubtedly worth your loyalty with us and we wish to assist. Make sure you keep an eye on your inbox to get a information from us
Looks as if all we can do now could be air our grievances on the general public Discussion board during the hopes of somebody ready of authority can actually do something over it.
I’ve under no circumstances made use of this type of service ahead of, but it absolutely was easy and very helpful. I spotted that my challenge was about to demolish my total holiday, and you simply pretty much saved me.